Personalized Cleaning Service
Tailored to Fit Your Schedule and Needs
Your Home, Your Way
FAQs
Get the details you need to feel confident about choosing my personalized cleaning services.
Common Questions About My Cleaning Services
Curious about how my cleaning process works? In this section, I'll cover the essentials, from the areas I serve to the different types of cleaning packages I offer. Whether you're looking for routine cleanings or one-off deep cleans, this will answer all your questions.
• What types of cleaning services do you offer?
I offer a range of cleaning services to suit your needs, including regular cleanings, one-time cleans, move-in/move-out cleanings, and even specialized services like pressure washing and gardening. Each service can be tailored to your specific preferences to ensure your home gets the attention it deserves. I also offer small handyman work at a moderate cost to help assist with those little tasks around the house. Just let me know what you need!
• What areas do you cover?
From South Sheffield to Clay Cross, the area in green is my usual operating area, however, if you live further afield exceptions can be made. Give me a call!
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• What can I expect from my first cleaning session?
In your first cleaning session, I'll focus on giving your home a thorough, detailed clean. I typically start by addressing high-traffic areas like kitchens, bathrooms, and living spaces. If you’ve requested specific areas or tasks, I’ll prioritize those as well. The first session is a bit more intensive to ensure I tackle any built-up dirt or neglected spots, setting a clean foundation for future visits. You can expect a fresh, tidy home that’s ready for regular maintenance. If you have any special requests, just let me know beforehand!
• Do you bring your own cleaning supplies and equipment?
The choice is yours, I'm fully equipped with vacuum cleaners, mops, brushes, cleaning products and everything in between. However if you'd like me to use your equipment, I'd be happy to do so.
I have carpet washers and fabric steamers and if you require these services please let me know beforehand as I don't usually have them with me.
• Do I need to be home during the cleaning?
You don't need to be home during the cleaning, but it’s entirely up to you. Many clients prefer to be out and return to a freshly cleaned home, while others like to be present. If you're not home, we can discuss access arrangements to ensure everything runs smoothly. Either way, I’ll make sure your home is well taken care of!
• Is there anything I need to do before my cleaning session?
There’s no need to prepare much before your cleaning session, but a few small things can help me work more efficiently. If you can, tidying up personal items like clothing, toys, or dishes helps me focus on deep cleaning. If you have any special instructions or areas you want me to prioritize, just let me know beforehand!
• Do you offer one-time cleaning services or only recurring sessions?
I offer both one-time cleaning services and recurring sessions, it all depends on your needs. Whether you need a one-off clean, a special event cleanup, or regular maintenance, I’m flexible to fit your schedule. Just let me know what works best for you!
• How long does a standard cleaning session usually take?
The length of a standard cleaning session depends on the size of your home and the specific tasks you’d like done. Generally, standard cleaning takes between 1 - 2 hours. Deep cleaning takes between 2 to 4 hours for most homes. If it's your first cleaning or a deep clean, it will probably take a bit longer. I always aim to work efficiently while ensuring every area gets the attention it needs.
General Service Information
Scheduling and Availability
• What are your available cleaning days and times?
I offer cleaning services on various days throughout the week, including weekends. My usual hours are Monday - Friday 9am - 3pm, but I can adjust to fit your needs.
• Can I choose a specific day and time for my cleaning?
Yes, you can choose a specific day and time that works best for you. I aim to be flexible and accommodate your schedule as much as possible.
• What is your cancellation policy?
If you need to cancel or reschedule, I appreciate a 24-hour notice when possible. This helps me adjust my schedule effectively. Just let me know, and I’ll do my best to accommodate your new timing.
• Do you offer emergency or same-day cleaning services?
Yes, I can offer emergency or same-day cleaning services depending on availability. Just reach out, and I’ll do my best to accommodate your request!
• How do I schedule my cleaning service?
You can schedule your cleaning service by reaching out via phone or message, WhatsApp or Facebook. Just let me know your preferred date and time, and I’ll confirm availability!
During and After Service
• What happens if I’m not home when you arrive?
• How do you ensure the security of my home while cleaning?
If you’re not home, I can still clean your space as long as you provide access instructions in advance. Whether it’s a key, lockbox, or leaving a door unlocked, just let me know what works for you!
I take your home’s security seriously. If you’re not home, I’ll follow the access instructions you provide, and I’ll always lock up when I leave to ensure everything is secure.
• What if I’m not satisfied with the cleaning?
Your satisfaction is important to me! If there’s anything you’re not happy with, please let me know, and I’ll do my best to address your concerns promptly. Your feedback helps me improve my services!
• What should I do if I need to cancel or reschedule a cleaning?
If you need to cancel or reschedule, just let me know as soon as possible. A 24-hour notice is appreciated, and you can reach out via phone or message.
Pricing and Payment
• What payment methods do you accept?
• Are there any additional fees I should be aware of?
I accept various payment methods, including cash, credit/debit cards, and digital payment platforms like PayPal. Just let me know what works best for you!
There are no hidden fees! The price discussed during our initial conversation covers the cleaning service. However, if there are any specific requests or additional services needed, I’ll let you know beforehand.
• Do you offer discounts for recurring services?
Yes! I offer discounts for clients who book regular cleaning services, such as weekly or bi-weekly cleanings. It’s a great way to save while keeping your home clean!
• How much do your cleaning services cost?
I typically charge £20 for the first hour, and £15 for any additional hour.
• What happens if I need extra services during a scheduled cleaning?
If you need extra services during a scheduled cleaning, just let me know! I’m happy to accommodate additional requests as long as there’s enough time during the session.
Health and Safety
• Are your cleaning products safe for children and pets?
• How do you ensure proper sanitation and disinfection?
Yes, I prioritize using safe cleaning products. I can provide non-toxic, child- and pet-friendly options to ensure a safe environment for everyone in your home.
I follow thorough cleaning protocols, including sanitizing high-touch surfaces and using disinfectants to ensure your home is not only clean but also hygienic. Click here to learn more about how I keep my equipment clean and ready for every use.
• Do you have insurance for your cleaning services?
Yes, I have liability insurance for my cleaning services. This provides peace of mind for both you and me while ensuring that I can deliver high-quality service.
• What cleaning products do you use?
I use a variety of effective cleaning products, including eco-friendly options. If you have any specific preferences or allergies, just let me know, and I can adjust accordingly.
• What precautions do you take for health and safety during the cleaning?
I adhere to all recommended health and safety guidelines. This includes using appropriate personal protective equipment (PPE), maintaining cleanliness, and ensuring proper ventilation while cleaning.
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